Payment
We accept Credit Card, Debit Card payments, as well as credit accounts for schools & organisations & of course cheques. Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Switch).
Order Notes
Please note that all transactions will be carried out in stirling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. C & J Southan monitor prices on a regular basis.
We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, C & J Southan reserves the right to decline any orders without giving a reason
| Delivery
Your order will be despatched within the time frame that you specify at the checkout where ever possible. However we will not be held liable for compensation if your order is delivered late for whatever reason
Shortages & faulty items
Errors or shortages or claims for faulty or defective items must be made within 7 days of receipt in writing. Faulty or damaged items must be available for inspection. You must not dispose of items until told to do so. All returns must be notified in advance & be authorised by us. Unauthorised returns will not receive a credit for the return carriage.
Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
Privacy Policy
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.
Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.
Returns Policy & Guarantee
We guarantee your satisfaction. All of our products come with a no fuss guarantee.
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.
More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm
| Contacting us
Please contact us at the details below:
Postal Address:
C & J Southan
16/17 Beacon Trading Estate
Middlemore Lane
Aldridge
West Midlands
WS9 8AN
Phone: 01922 451441 01922 451255
Fax: 01922 631346
Email: sales@southan.co.uk
Web: www.southan.co.uk
Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm C & J Southan or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
Web Site Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. C & J Southan owns the copyright in all materials on this site.
Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of C & J Southan or the property of their respective owners and is protected by United Kingdom copyright laws.
Tradmarks
All trademarks that appear on this site are the property of their respective owners
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